Privacy Policy

This Privacy Policy applies to XPENG Motors New Zealand Limited CN: 683035467 (XPENG, we, us, our).

XPENG respects your privacy and is committed complying with its legal obligations including those set out in the Privacy Act 2020.

In this Privacy Policy, personal information means information about an identifiable individual.

This Privacy Policy covers what personal information of yours we collect, how we hold it, what we do with it, who we disclose it to and how you can access it.

This Privacy Policy also tells you how you can change inaccurate personal information and how you can opt out of receiving communications from us.

What Personal Information we collect and hold? 

We may collect and hold personal information about you, including but not limited to:

•  details about your vehicle purchase and servicing such as purchase date, purchase details, vehicle registration, name of selling dealer, service history and repair, warranty and recall details;

• your name, address, email, telephone number, date of birth and other information about you such as age and gender;

• information you give us about yourself, for instance when you contact our customer service centre, login to or access our website, or call our roadside assistance;

• details in identity documents you give us, such as your passport number and driver’s licence number; and

• payment details including bank account, credit card details and other payment information if you buy products and services from us.

How do we collect and store your personal information?

We may collect your personal information from you directly or from authorised XPENG dealers who have collected information from you. We may collect personal information about you:

• when you contact us by email, phone, in person, by SMS or other forms of communication, including our website or our social media platforms;

• when you fill in order forms for a vehicle, parts or accessories, or book your vehicle for servicing;

• when you contact us about any of our products and services when you take part in promotions, competitions, customer surveys, and sponsorships; or

• from our service providers (such as Roadside Assistance).

What is the purpose of collecting your personal information?

We may collect, hold, use and disclose your personal information for the following reasons:

• answering your inquiries or comments;

• customer service:

• meeting our obligations to you (including warranty, recall, and roadside assistance) as the owner or driver of a vehicle;

• developing, administering and managing our services and business;

• further development of our products;

• marketing and promotion, including direct marketing;

• research to improve our websites, products or services;

• other related customer support purposes;

• dealing with any complaints you raise with us;

• meeting our legal obligations, including providing assistance to government and enforcement bodies or regulators where required or authorised by law, or an order of a court or tribunal; ands

• any other purpose you agree to.

Who do we disclose your personal information to?

We may disclose personal information about you:

• to related entities in the XPENG corporate group;

• to our agents or contractors including but not limited to businesses we use such as mailing houses, insurers, printers, information technology service providers, lawyers, accountants, debt collection agencies, and other service providers;

• to authorised XPENG dealers, on the basis that they only use it in connection with XPENG products and services for the same purposes as set out above;

• anyone else you agree to us disclosing information to from time to time; and

• any disclosure which is required or authorised by law.

Your personal information may be provided to our parent company in China, and other related XPENG group companies and our service providers that are located or hold data elsewhere in the world. Any disclose your personal information to an overseas recipient is subject to us taking reasonable steps to ensure that overseas recipient will treat your personal information in accordance with our instructions and in a way that is consistent with the Privacy Act 2020 and or where we reasonably believe the recipient is subject to laws that protect your personal information in the same or substantially the same way as Privacy Act 2020.
We seek to ensure security safeguards are in place to protect your personal information from loss, unauthorised access, use modification and disclosure and other misuse. We store your personal information in secure electronic files.
If your personal information is subject to a notifiable privacy breach as defined in the Privacy Act 2020 (the Act), we notify you and the Privacy Commissioner in accordance with our obligations under the Act.

Marketing use
In circumstances where we believe you would reasonably expect that your personal information may be used or disclosed for marketing purposes or where we have obtained your express consent to do, so we may contact you with marketing material about our products or services or those of our related entities, special offers, promotions and events that we believe may be of interest to you.

We may also share your personal information with our related entities and our authorised dealers, so they can provide you directly with marketing material about their products and services where the circumstances as described above apply.

Privacy and our website
You can visit our website without telling us who you are. The information that you give us on our website will depend on the services you use. In some parts of our website you might have to give us personal information like your name and email address. We will only ask for personal information if we need it to provide a service to you or to comply with the law.

We us cookies and ad trackers to collect information about your browsing history (including on external websites). This information does not identify you personally. We collect this information to improve your online experience. The cookies and ad trackers customise the advertising you see.

Opting Out of marketing communications
You may opt out of receiving marketing communications at any time by following the unsubscribe link in our marketing communication
How Can You Access Your Personal Information?
You may ask for access to personal information we hold about you by contacting the XPENG Privacy Officer at the addresses below. Where we hold information that you can access, we will all available options of how you can access such as emailing or mailing it to you. We may charge a reasonable fee to cover the cost of providing your information.

If you think personal information we hold about you is incorrect, incomplete or inaccurate, you can ask us to amend it or attach a statement of correction. We will take all necessary steps to ensure your personal information is up to date and accurate.

Changes to this policy
We may amend this Privacy Policy from time to time and the amendment will be effective when posting it on our website.

Questions and Complaints
If you have any questions about this Privacy Policy or you have a privacy concern or complaint, please contact us at the following address:

XPENG Motors New Zealand Limited
Attn: The Privacy Officer

If you are not satisfied with our response, you may raise it with the Office of the Privacy Commissioner using the following contact information:
Office of the Privacy Commissioner
PO Box 10 094,
Wellington 6140.
Phone: 800 803 909
Or use the complaints page of the Privacy commissioner website: https://www.privacy.org.nz/