PRIVACY POLICY

PRIVACY POLICY

XPENG recognizes the importance of protecting the privacy of personal information collected about users (the Users) of the websites (the Websites) belonging to XPENG . “Personal Information” includes, but is not limited to, usage data, along with the name, address, telephone number and e-mail address of the Users. XPENG reserves the right to analyse and utilize the user data in order to more effectively optimize the user experience and to present certain opportunities to the Users for their benefit. XPENG has adopted this Privacy and Security Policy to inform the Users how it collects, stores, and uses Personal Information. XPENG’ intent is to balance its legitimate business interests in collecting and using Personal Information against the reasonable expectations of privacy of the Users

1.

Website Terms of Use & Disclaimer

The copyrighted, trademarked items contained in this website (including data, text, graphics, images, audio or video) are the sole property of XPENG, and cannot be copied, reproduced, broadcast, published, adapted, or displayed without the written consent of XPENG, nor can it be copied to any server that is not XPENG property. Any unauthorized use of this website is in violation of international Copyright Law. Neither XPENG nor its employees, branches, subsidiaries, agents and other representatives (stakeholders) are responsible for the outcome of a decisions and other actions made by people who visit this website and refer to or utilize its contents. Nor can XPENG guarantee access to the website or be responsible for any loss or damage that may incur as a result of inaccessibility to it.
XPENG is not liable for those entering other websites through the hyperlinks on this website and if a person enters another website, that person acknowledges that the website is not related to XPENG and it is not under XPENG ‘s control. Moreover, any link to other websites contained on this website, does not imply that XPENG recognizes or is liable for the content or use of that linked website. Always enter another website with caution to avoid damage from a computer virus or other destructive program.
Other commercial websites are not allowed to link to this website without XPENG permission. In visiting this XPENG website via a link from another website, the person acknowledges that it does not mean that XPENG recognizes or is liable for the content or use of the other website. By using any of the XPENG Websites, you consent to the collection and use of your Personal Information by XPENG as set forth in the policy currently in effect.

2.

Information We Collect

We may collect the following categories of personal information:

  • Contact & Inquiry Information: Your name, email address, phone number, and the content of your messages when you contact us for inquiries, test drive requests, service appointments, or brochures.
  • Website Usage Information: Data collected via cookies and similar technologies, such as your IP address, browser type, device information, pages visited, and interaction data. We use services like Google Analytics for this purpose.
  • Vehicle & Service Information: If you are a customer, we may process information related to your vehicle (e.g., VIN, model), service history, warranty claims, and financing or insurance details you provide for related services.
  • Communication Records: Records of your interactions with our customer service teams.
  • Job Application Data: If you apply for a position, we collect the information you provide in your resume and application.

3.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries, requests, and to schedule test drives or service appointments.
  • To process your orders, manage your vehicle service, and facilitate financing or insurance requests through our partners.
  • To send you marketing communications about XPENG products, services, and events, only where you have provided your consent.
  • To analyze and improve our website functionality and user experience.
  • To comply with applicable UAE laws and regulations.
  • To assess job applications.

4.

Legal Basis for Processing

We process your personal information based on:

  • Your consent (e.g., for marketing communications).
  • The necessity to perform a contract or take steps at your request (e.g., fulfilling a test drive booking).
  • Our legitimate interests (e.g., website security, improving our services), provided your interests and fundamental rights do not override those interests.
  • Compliance with legal obligations.

5.

Sharing Your Information

We do not sell your personal information. We may share it with:

  • XPENG Affiliates: To facilitate global support, vehicle services, and warranty administration.
  • Service Providers & Partners: Trusted third parties who perform services on our behalf, such as authorized dealers, customer service centers, payment processors, IT and analytics providers, and marketing agencies, under strict confidentiality agreements.
  • Legal & Regulatory Authorities:When required by UAE law, regulation, or legal process.
  • Other Parties in Business TransfersIn connection with a merger, sale, or transfer of our assets.

6.

Cookies

“Cookies” are pieces of information that XPENG transfers to the hard drives of the Users for record-keeping purposes. XPENG may place Cookies with the Users visiting from advertising banners and hyperlinks on other websites to track the success of a particular advertising campaign or marketing program. In addition, XPENG may place Cookies with the Users to provide them with seamless access to the Websites, since storing their username and password in a Cookie eliminates the need to re-enter that information on every page.

7.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

8.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law.

9.

Third-Party Links

Our website may contain links to third-party sites (e.g., global XPENG sites, financing partners). This policy does not apply to those sites, and we encourage you to review their privacy policies.

10.

Changes to Policy

We reserves the right to change this Policy at any time by posting an updated Policy at the Websites.

11.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or to exercise your rights, please contact us at:

  • Phone : 800XPENG
  • Email : Info@gsm-uae.com

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