Yes. If you require assistance relating to your vehicle, you can contact XPENG Australia. We will review your situation and advise on how we may be able to support you.

Support is assessed on a case-by-case basis.

We understand the importance of warranty support. Where appropriate, XPENG Australia may assist by facilitating repairs through our authorised service network. In order to proceed, you may be asked to complete a simple authorisation form that allows us to handle the process on your behalf.

The authorisation form allows XPENG Australia to:

• Arrange services for your vehicle
• Manage the process efficiently on your behalf
• Work with the original provider in relation to your case

It is a simple step that enables us to support you more effectively.

If you were offered servicing benefits at the time of purchase and are currently unable to access them, XPENG Australia may assist by arranging servicing through our authorised network. This support is subject to review and may require a simple authorisation process.

You can contact XPENG Australia through:

• Your nearest authorised XPENG dealer
• Contact our customer support team via email: auscustomercare@xiaopeng.com
• Online enquiry form on our official website

Once we receive your request, we will guide you through the next steps.

If you are considering cancelling your original order, please contact us via email: auscustomercare@xiaopeng.com. We can review your situation and may assist in facilitating an outcome, including applying the amount toward a new XPENG purchase where appropriate.

Timeframes may vary depending on the nature of the request and the information required. Our team will aim to process your request as efficiently as possible and keep you informed throughout.

Support arrangements vary depending on the specific case. Any assistance provided will be clearly confirmed with you before proceeding.

This process applies to specific situations relating to prior arrangements. For ongoing ownership, XPENG Australia continues to build and expand its authorised service network to support all customers.