- XPENG retains the No. 1 position in USCALE's 2026 EV Satisfaction Study for the second consecutive year, based on a survey of 4,004 EV drivers across Germany, Austria and Switzerland.
- 82% of surveyed XPENG owners would recommend the brand, up from 81% in 2025 and 29 percentage points above the industry average of 53%.
- XPENG receives strong owner feedback on charging performance, charging management and driving range, while its connected vehicle app shows significant year-on-year improvement.
Munich, Germany, October 26, 2026 – XPENG (NYSE: XPEV, HKEX: 9868), a leading Physical AI company, has retained its No. 1 position in USCALE's 2026 EV Satisfaction Study, marking the second consecutive year the brand has topped the owner recommendation ranking in Germany, Austria and Switzerland.
Following its first-place finish in 2025, XPENG achieved an 82% recommendation rate among surveyed XPENG owners in 2026, up from 81% last year and 29 percentage points above the industry average of 53%. Conducted by Stuttgart-based market research firm USCALE, the study surveyed 4,004 electric vehicle drivers across the three markets.
In the published ranking, XPENG placed ahead of Tesla (79%), Škoda and Porsche (both 67%), as well as other established automotive brands. The study also recorded a 0% detractor share among surveyed XPENG owners. Across the evaluated product categories, XPENG performed above the industry average in nearly all areas, with particularly positive feedback on charging performance, charging management and driving range.
Real-World Customer Experience Drives Recognition
The findings reflect the evolving expectations of EV owners, as software, connectivity, charging convenience and everyday usability become increasingly important alongside traditional vehicle performance.
"Now competition will be decided by software, connectivity and a seamless charging experience," said Dr. Axel Sprenger, Founder and Managing Director of USCALE GmbH.
XPENG's strong performance in the study highlights the importance of translating intelligent vehicle technologies into practical ownership benefits. Alongside positive feedback on charging performance and driving range, the study also identified significant year-on-year improvements in XPENG's connected vehicle app.
Through its in-house research and development capabilities, XPENG continues to advance electric vehicle technologies, intelligent driving features and connected services, with a focus on delivering smarter, more convenient and seamless mobility experiences.
Strengthening XPENG's Presence and Customer Experience Across Europe
XPENG continues to expand its presence across Europe, with more than 60,000 vehicles delivered in the region. Through an expanding product portfolio, localized operations and a growing sales and service network, the company is bringing its intelligent mobility technologies to more European customers.
Guided by its "In Europe, For Europe, With Europe" approach, XPENG continues to strengthen its local capabilities. Its European R&D centre in Munich supports the development and adaptation of intelligent mobility technologies to meet local driving conditions and customer needs. The company is also broadening its product offering, with the G9L flagship SUV making its European debut at the 2026 Paris Motor Show.
In Germany, XPENG's announced product lineup has expanded from three to six models within a year, including the G6, L03, P7+, G9, G9L and X9, offering customers a broader range of choices across different vehicle segments. Alongside its expanding portfolio, XPENG is enhancing local sales and service accessibility, targeting 110 dealer locations in Germany by the end of 2026.
As XPENG continues its international expansion, feedback from existing owners remains an important measure of its progress. The recognition in USCALE's study reflects the value of delivering intelligent technologies that address customers' everyday mobility needs.
About the USCALE EV Satisfaction Study
The 2026 EV Satisfaction Study was conducted by Stuttgart-based consulting and market research firm USCALE in June and July 2026. The study surveyed 4,004 owners of battery electric vehicles aged no more than three years across Germany, Austria and Switzerland, assessing their experiences with vehicle performance, charging, software, connectivity and everyday usability.
This marks the seventh edition of USCALE's annual study. Participants were recruited via social media and are not statistically representative of the average EV driver. The findings provide insights into the experiences and expectations of engaged EV users.
About XPENG
XPENG is a leading global Physical AI company, dedicated to bringing artificial intelligence into the physical world to reshape future mobility and smart living. Through in-house R&D, XPENG has developed a full-stack Physical AI architecture spanning Turing AI chips, world foundation models, and highly integrated software and hardware applications. This unified technology foundation of XPENG powers an expansive product portfolio of smart EVs, robotaxis, and humanoid robots, advancing the deployment of Physical AI at scale.
Headquartered in Guangzhou, China, XPENG is dual-primary listed on the New York Stock Exchange and the Hong Kong Stock Exchange. With global capabilities across R&D, manufacturing, sales, and services, XPENG drives continuous technological innovation and fosters an open Physical AI ecosystem, making life smarter, safer, and better for users worldwide. For more information, please visit https://www.xpeng.com/.
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XPENG PR Department Email: pr@xiaopeng.com
